Can you say Busy?

Today seemed like a day from hell. I was the only person at work in my department so I had to field calls from 5 places in 30 minutes for referals and one BIG MESS. The mess related to who is Next of Kin and is allowed to make decisions about a patient, living or deceased. Oh ugly ugly stuff. We have it sorted out for now, but I have a feeling there will be more on this end. I hope I didn't say or do anything that I wasn't supposed to... Life is certainly a learning experience and SOMETIMES I don't want it!!!